Returns & Exchanges
30-Day 100% Satisfaction Guarantee
If you place an order and decide they are not what you expected, you may return them within thirty (30) days of the purchase date for a full refund of the merchandise price or exchange of your choice. If you placed the original order with your credit card, we will credit THAT card when your return is processed. If you placed your original order via check or money order, we will issue a refund check.
All materials must be in new, resale condition - NO exceptions.
If you were sent an item by mistake, you may return it within thirty (30) days of the purchase date. We'll do whatever we need to help fix the problem, and when appropriate, we'll credit you (either to your Jamey Aebersold Jazz® account, or to your credit card) for reasonable return postage for sending the item(s) back.
These items may be returned for refund or exchange within fourteen (14) days of the purchase date. We will ship the replacements at our expense and, upon request, we will credit you (either to your Jamey Aebersold Jazz® account, or to your credit card) for reasonable return postage. If you want the credit applied to your CREDIT CARD, you MUST include your charge card information in the package, including the expiration date.